hiyabet Frequently Asked Questions

Creating a hiyabet account is straightforward. Visit hiyabet.org and click the registration button. Fill in your full legal name, date of birth, Philippine mobile number, and email address, then choose a secure password. You must be at least 21 years old to register — this is a PAGCOR requirement. After submitting your details, verify your email and mobile number, then proceed to KYC verification before depositing real money.

hiyabet requires a valid Philippine government-issued photo ID for KYC: PhilSys (National ID), passport, driver's licence, UMID, or SSS ID are all accepted. You'll need to upload clear front and back photos of your chosen document plus a real-time selfie. The selfie confirms that the person registering matches the ID submitted. KYC is typically reviewed within a few hours during business hours.

No. Each player is permitted exactly one hiyabet account. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a breach of hiyabet's Terms & Conditions. If duplicate accounts are detected, all accounts associated with the same individual may be suspended, and winnings may be forfeited. If you've accidentally created a duplicate, contact support immediately to resolve it.

On the hiyabet login page, click "Forgot Password." Enter the email address linked to your account and check your inbox for a password reset link — it typically arrives within a few minutes. If you don't see it, check your spam folder. The reset link expires after 30 minutes for security. If you're still locked out, contact support at [email protected] with your registered mobile number for identity verification.

To close your hiyabet account, email [email protected] with the subject line "ACCOUNT CLOSURE REQUEST" from your registered email address. Include your full name and the reason for closure. hiyabet will process the request within 24 hours. Your verified account balance — minus any incomplete bonus wagering — will be returned to your last verified withdrawal method. If you're closing due to a gambling concern, consider self-exclusion instead for added protection.

The standard minimum deposit on hiyabet is ₱100 Philippine Pesos, which is achievable across all supported payment methods including GCash and Maya. Some promotional periods may feature special minimum deposit requirements — these will be stated clearly in the promotion terms. hiyabet does not charge deposit fees, though your payment provider (e.g. GCash) may apply their own transaction fees depending on your account type and the amount transferred.

For fully KYC-verified hiyabet accounts, GCash withdrawals are typically processed within 30 minutes — often faster during regular operating hours. The 30-minute window covers hiyabet's internal processing time. Once released by hiyabet, GCash credits to your wallet almost instantly. Delays beyond 30 minutes are uncommon but can occur during peak periods or if your account has a pending security review. Contact support if a withdrawal hasn't arrived within 2 hours.

Yes. hiyabet supports BPI Online, BDO Online, and Metrobank Online for both deposits and withdrawals via InstaPay and PesoNet. Bank transfers typically take longer than GCash or Maya — InstaPay transfers usually settle within 15–30 minutes, while PesoNet batches process at scheduled intervals during banking hours. For the fastest turnaround, GCash and Maya remain the recommended options for Filipino hiyabet players, but bank transfer remains a fully supported alternative.

The minimum withdrawal amount on hiyabet is ₱200 Philippine Pesos. To process a withdrawal, your account must be fully KYC-verified and the withdrawal amount must come from real-money balance — not from bonus funds that haven't met their wagering requirements. Withdrawals must be sent to a payment account registered in your own name. Third-party withdrawals — sending to someone else's GCash or bank account — are strictly prohibited on hiyabet.

A hiyabet withdrawal may be placed on hold for several reasons: your KYC verification may be incomplete or under review; the withdrawal amount may include bonus funds with unmet wagering requirements; your account may have triggered a routine anti-fraud or AML (Anti-Money Laundering) review; or additional documentation may be required. hiyabet support will contact you via your registered email if action is needed. You can also proactively contact [email protected] quoting your transaction reference number.

Yes, hiyabet accepts deposits via 7-Eleven CLiQQ. This is a convenient option for Filipino players who prefer cash transactions or don't have a GCash or bank account linked. Use the hiyabet deposit page to generate a CLiQQ payment reference, then complete the payment at any 7-Eleven branch nationwide. CLiQQ deposits typically reflect in your hiyabet account within 15–30 minutes after payment confirmation. Note that CLiQQ is for deposits only — withdrawals require a GCash, Maya, or bank account.

hiyabet offers an extensive slot library from leading providers popular with Filipino players — including JILI, PG Soft, Pragmatic Play, and Spadegaming. JILI slots in particular are extremely popular in the Philippines, with titles like Fortune Gems, Money Coming, and Super Ace. The hiyabet slot lobby also includes progressive jackpot slots, themed video slots, and classic 3-reel machines. All slots use certified RNG software and are independently audited for fairness.

Yes. hiyabet's live casino section — accessible via the hiyabet Casino menu — features real-time table games with professional live dealers, streamed in HD. Games include Live Baccarat, Live Roulette, Live Blackjack, Dream Catcher, and Live Dragon Tiger. Filipino-speaking dealers are available on selected tables. Live casino games operate 24/7 with multiple table variants at different stake levels — from casual ₱10 minimum bet tables up to VIP high-limit rooms.

hiyabet covers Philippine Basketball Association (PBA) games as part of its sports betting section, alongside NBA, FIBA, and international basketball leagues. PBA Commissioner's Cup, Philippine Cup, and Governor's Cup fixtures are typically available with pre-match and live in-play markets. Bet types include moneyline (win/loss), point spread, totals (over/under), and first-quarter results. Odds are updated in real time during live PBA games.

hiyabet only sources games from licensed providers whose RNG software is independently tested and certified by recognised testing laboratories. Game providers like JILI, PG Soft, and Pragmatic Play undergo regular third-party audits. The published Return-to-Player (RTP) percentages are accurate and visible within each game's information panel. hiyabet does not modify game outcomes — all gameplay is governed by the provider's software under PAGCOR-regulated conditions. If you ever suspect a game malfunction, contact support with the game round ID.

Yes — hiyabet is fully optimised for mobile play via your smartphone's web browser (Chrome, Safari, Firefox). No app download is required. The mobile version of hiyabet delivers the same full game library, deposit and withdrawal functionality, and account management tools as the desktop version. The platform is responsive and works smoothly on Android and iOS devices. For the best mobile experience, hiyabet recommends a stable WiFi or 4G/LTE connection when playing live casino or sports betting games.

hiyabet offers a welcome bonus for newly registered and verified players on their first qualifying deposit. The exact bonus percentage, maximum bonus amount in PHP, and eligible games are specified in the current promotion on the hiyabet Rewards page — these details can change periodically. To claim the welcome bonus, you must opt in during the deposit process, meet the minimum deposit threshold, and complete the associated wagering requirements before any bonus-derived winnings become withdrawable.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet your bonus amount before winnings from that bonus become eligible for withdrawal. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in qualifying bets before withdrawing. Each hiyabet promotion specifies its own wagering requirement — always read the full promotion terms on the Rewards page before claiming any bonus.

Generally, hiyabet only allows one active bonus per player at a time. If you have an active bonus with pending wagering requirements, you typically cannot claim a second bonus until the first one is completed or forfeited. Some reload and cashback promotions may have different stacking rules — check the individual promotion terms on the hiyabet Rewards page for clarification. Attempting to abuse bonus structures by creating multiple accounts will result in immediate account suspension and forfeiture of all associated funds.

Yes. hiyabet's Rewards programme recognises and rewards regular players. As you play on hiyabet, you accumulate loyalty points that can be redeemed for bonus credits, free spins, and cashback. Higher activity levels unlock VIP tiers with dedicated account managers, faster withdrawal processing, higher withdrawal limits, and exclusive promotions. Full details of the current hiyabet Rewards tier structure and point values are available on the Rewards page.

hiyabet bonuses may be cancelled or forfeited for several reasons: you requested a withdrawal before meeting the wagering requirements; you placed bets on games excluded from the bonus wagering terms; evidence of bonus abuse was detected (e.g. duplicate accounts, matched betting patterns, or exploiting technical errors); or the bonus promotion's time limit expired before wagering was completed. If you believe your bonus was cancelled in error, contact support at [email protected] with your account details and a description of the issue.

Yes. hiyabet operates under a PAGCOR license — issued by the Philippine Amusement and Gaming Corporation, the government authority that regulates all legal gaming activity in the Philippines. PAGCOR regulation means hiyabet is subject to ongoing compliance oversight, including KYC requirements, anti-money laundering obligations, responsible gaming mandates, and game fairness standards. Playing on a PAGCOR-regulated platform like hiyabet gives Filipino players legal protections they would not have with unlicensed offshore operators.

The minimum age to register and play on hiyabet is 21 years old. This is a mandatory requirement under PAGCOR regulations governing online casino and sports betting in the Philippines — not just a recommendation. hiyabet enforces this through strict KYC age verification using government-issued Philippine ID. Any account found to belong to a person under 21 will be closed immediately, deposits returned, and all gameplay voided in accordance with PAGCOR rules.

To self-exclude from hiyabet, log in to your account, go to Account Settings, and select the Responsible Gaming section. Choose "Self-Exclusion," set your exclusion period (minimum 6 months, or permanent), and confirm. Self-exclusion takes effect immediately and is irrevocable for the chosen period. hiyabet will report the exclusion to PAGCOR's national exclusion registry. If you cannot log in to do this yourself, email [email protected] with subject "SELF-EXCLUSION REQUEST" and we will process it for you immediately.

Yes. hiyabet allows all players to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section in Account Settings. Once your limit is reached, hiyabet will block additional deposits until the period resets. You can reduce your limit at any time, and the reduction takes effect immediately. Increasing a deposit limit requires a mandatory 24-hour cooling-off period before it activates — this delay is intentional to give you time to reconsider. Visit the Responsible Gaming page for a full overview of all available tools.

hiyabet uses SSL/TLS encryption for all data transmitted between your browser and our servers. KYC documents and financial information are encrypted at rest and accessible only to authorised personnel. hiyabet complies fully with the Philippines Data Privacy Act of 2012 (RA 10173) and has a designated Data Protection Officer. We do not sell your personal data to third parties for commercial purposes. For full details on how your data is handled, see the hiyabet Privacy Policy.